Customer Support: T4 (TRS 4000) FAQ
NuStep T4 FAQ
- How do I get help if my NuStep is not working properly?
- How do I switch from pounds to kilograms on the T4 display?
- How does the T4 monitor heart rate?
- What is the weight limits for the T4?
- I just received my T4 and the display is not functioning properly. What's wrong?
- How do I view the cumulative steps for the NuStep on my display?
- Where is the serial number located for my NuStep?
- Do any of the T4 components contain latex?
- How many steps are equivalent to 1 mile?
NuStep T4 FAQ
How do I get help if my NuStep is not working properly?
Call our Customer Support Team at 1-800-322-4434. Our Customer Support staff is ready to assist you with your service questions from 8:00 AM to 4:30 PM ET Monday through Friday. You can also e-mail us at support@nustep.com.
How do I switch from pounds to kilograms on the T4 display?
Press RESET and the down arrow at the same time to toggle between pounds to kilograms.
How does the T4 monitor heart rate?
The T4 uses Polar heart rate technology and the user must be wearing a chest strap. Call 800-322-4434 to purchase a Polar transmitter belt.
What is the weight limit for the T4?
The weight limit for the T4 is 400 pounds.
I just received my T4 and the display is not functioning properly. What's wrong?
The display's connections may not have been installed properly. Remove the display and make sure the ribbon cable is securely plugged into the display. The cable may have been plugged in upside down. Using the arrow on the cable end as a guide, make sure the cable is installed right side up.
How do I view the cumulative steps for the NuStep on
my display?
To display the cumulative steps for the NuStep, press Reset and the up arrow at the same time. You cannot reset this displayed value. Read all 9 digits across 3 windows. The value is displayed for 5 seconds.
Where is the serial number located for my NuStep?
The serial number is located at the top end of the electronic tube directly behind the display.